Right of Withdrawal

Right of Withdrawal

Consumers have the following right of withdrawal:

Withdrawal notice

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. If you ordered several goods that are delivered separately, the period starts on the day you or a third party named by you, who is not the carrier, has taken possession of the last item.

To exercise your right of withdrawal, you must inform us — [COMPANY NAME / FIRST NAME LAST NAME], [STREET AND HOUSE NUMBER], [POSTCODE CITY], Germany, email: [SUPPORT EMAIL], phone: [PHONE NUMBER] — by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to [RETURN ADDRESS] without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: [COMPANY NAME / FIRST NAME LAST NAME], [STREET AND HOUSE NUMBER], [POSTCODE CITY], Germany, [SUPPORT EMAIL]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.